VIP Support

OneProvider offers 24/7 support for all clients, big or small, with staff located in Montreal, Paris, Madrid, and Amsterdam to cover a large range of time zones.


While we do our very best to respond to every request in a timely fashion, some matters require immediate attention, especially when they affect your end-users. Some other matters being more complex in nature, you may simply be looking to develop a steady relationship with a unique support or tech agent that will know your case and skip the hassle of re-explaining everything

Find the right level of support for you. Basic Priority VIP
24/7 Ticket System
Sales Phone
OnePanel™ access
Free hardware replacement
Priority Treatment
Assigned Support Agent
Open tickets by E-mail
API Ticket Management
Account Manager/Counselor
Instant Messenger (Skype chat)
Proactive Monitoring
Monthly Cost Free
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