VIP Support
OneProvider offers 24/7 support for all clients, big or small, with staff located in Montreal, Paris, Madrid, and Amsterdam to cover a large range of time zones.
While we do our very best to respond to every request in a timely fashion, some matters require immediate attention, especially when they affect your end-users. Some other matters being more complex in nature, you may simply be looking to develop a steady relationship with a unique support or tech agent that will know your case and skip the hassle of re-explaining everything
Find the right level of support for you. | Basic | Priority | VIP |
---|---|---|---|
24/7 Ticket System | |||
Sales Phone | |||
OnePanel™ access | |||
Free hardware replacement | |||
Priority Treatment | |||
Assigned Support Agent | |||
Open tickets by E-mail | |||
API Ticket Management | |||
Account Manager/Counselor | |||
Instant Messenger (Skype chat) | |||
Proactive Monitoring | |||
Monthly Cost | Free |
$79.00
$114.87
€78.91
|
$149.00
$216.65
€148.83
|
Subscribe | Subscribe |