A: OneProvider is a Canadian company that provides a full suite of online solutions and consolidation services for your business or personal needs. We offer dedicated hosting, cloud hosting, and colocation in 142 locations throughout the world. We bring together the services of over 100 upstream providers, all in one place, with a single bill and a single control panel to monitor your entire fleet of services.
A: OneProvider’s most important feature is OnePanel™. This control panel makes it easy to pay and manage all your servers in a single place, no matter the location. Find more information about OnePanel™ here.
A: OneCloud is our virtual servers infrastructure. With OneCloud, you instantly deploy a virtual machine anywhere in 31 locations (and growing!). More information available here.
A: OneCloud is KVM-based virtualization, with state-of-the-art SSD storage and connected to 1Gbps ports in all of our locations. More importantly, it is possible to switch location at any time in a matter of seconds.
A: We currently accept PayPal and all major credit card payments, as well as SWIFT bank transfers for invoices larger than $500.
A: You can choose your method of payment for each invoice.
A: Dedicated servers are usually delivered between 1 to 3 business days from payment confirmation*. Some locations may take a little longer, please contact us for more information on the subject.
A: All new customers must go through an initial, one-time verification process. Payments are only confirmed once this verification has been completed successfully. More information can be found here.
A: Servers are delivered and renewed on a monthly basis by default. You may also opt for the following billing cycles with their respective rebates: Quarterly (5%), Semi-annually (7%), Annually (10%).
A: Once ordered, each OneCloud instance will be prorated until the end of the present month +1 month of payment. Afterwards, your service will automatically be due to the 1st of each month. More information can be found here.
A: For unverified accounts, the OneCloud instance will be delivered as soon as the verification is successfully completed, typically within 24 business hours. For already verified accounts, the instance will be delivered instantly.
A: Yes, we do offer refunds. However, we reserve the final decision on all refunds, based on the situation and reason for the cancellation. The rule of thumb is that any delays that prevent you from using your server within the normal delivery time will be credited, or the payment renewal date will be adjusted. Only reported issues on which we have exhausted all attempts at resolution will be refunded in full. It is important to note that refund requests based on information that were included in the terms of service or clearly available on our website will always be refused.
A: Yes, we can merge invoices. Please contact our support team for this matter.
A: Yes, unless specified otherwise. The same applies for clearance deals or limited time rebates.
A: Account verifications are generally within one business day of an order being completed.
A: The verification system was implemented in order to avoid fraudulent actions or illegal transactions. New customers paying with a credit card or an unverified PayPal account will be required to provide identification. Verified PayPal account will not be required to do this verification. Please note that verification will be required again if you decide to change your payment method.
A: Yes, it is possible to have multiple sub user accounts under one main account. You may also grant distinct permissions to each sub-users in the Account section of OnePanel™
A: Your account will remain active even if the account has no active services. To have your account cancelled or closed, simply make a request through our support system and our staff will assist you promptly.
A: Because the email address is linked to our verification system, it is currently impossible to modify it on your own. To change your email address, simply make a request through our support system and our staff will assist you promptly.
A: Yes, we have a reseller plan. Once you have reached 5 servers in the same location, customers must apply to the Reseller program. Once your application is reviewed and approved, an initial 5% rebate on every new order in this location will then be applied. Further rebates may also be granted once your business expands.
A: Yes, you can select cPanel in the order form when configuring your server or simply make a request through our support system and our staff will assist you promptly.
A: Yes, we have an API. To receive access to the API, please make a request through OnePanel™ under API Access.
A: You can submit your suggestions from you client panel under Development.
A: All servers are unmanaged. We do not do any custom installations, or bug-fixing, but our support team will gladly advise you and make recommendations on any issue encountered in your installations. All network and hardware related issues, as well as billing, disputes, cancellation and reboot requests will however be handled promptly by our staff.
A: Geo-localization is a technology used to assign IP's to a server different than where the server physically is. Some of the specs you see on our dedicated server pages have this mention, indicating that the physical location of the server may differ from the one you are viewing. This allows us to offer more affordable options in areas where the prices would normally be considerably higher.
A: You may order additional IPs in the IP Manage tab of your server’s Manage page, however this option only exists in certain locations. If the option is not present, simply make a request through our support system and our staff will assist you promptly.
A: Because of the different network configurations and market localities, bandwidth is listed under one of three formats:
A: 95th percentile billing allows a customer to have a short (less than 36 hours, given a monthly billing period) burst in traffic without overage charges. 95th percentile means that 95% of the time, the usage is at or below the allowed amount. Conversely, 5% of the traffic may be bursting above this rate, and up to the limit of the port speed, without incurring any surcharges or capping.
A: No, it does not currently support IPv6. We do plan on implementing it in the future, but we do not have an ETA yet.
A: In OnePanel™, under OneCloud Manager select “Change Plan”, which will allow you to upgrade your plan seemlessly.
A: The OneCloud infrastructure is virtualized with KVM Technology.
A: At the moment IP addresses are limited to 1 per OneCloud plan.
A: We have a list of available ISOs. If the OS you wish to use is not currently listed, please contact our support team with a link to your desired ISO, which may then be added manually for you.
A: Our SLA can be found here.
A: We are only offering unmanaged services on both our dedicated and virtual servers. Therefore, you are responsible to backup any important data on your server and are fully responsible regarding any configuration or changes made on the server.
A: We tolerate adult content as long as it remains legal. However, you should be aware of your server’s location’s laws if you plan on doing anything that can be considered as ‘gray-area’ hosting.
A: An email will be sent as a warning regarding problematic contents. This email will also include the appropriate steps to resolve the issue. If a server or customer is receiving too many DMCA abuses we reserve the right to suspend and / or terminate the affected service(s) without any notice.
A: We never access our client’s data without their consent.
A: Bandwidth costs and allocations vary greatly from one location to the next. Please contact our support team prior to purchasing a server to obtain prices for both overages and pre-commits.
A: Please contact our support team to obtain a test IP in the location you desire.
A: Each OneCloud plan comes with a predetermined amount of allowed traffic. Bandwidth overage are billed at the following rates:
-The following locations will be billed at $0.02/GB.
-The following locations will be billed at $0.10/GB.
For more information on the subject, please read our SLA here.
2 Once the listed limit has been reached, your bandwidth speed may be capped, or you may be charged overage. Please contact our support as fees and regulations vary between locations and configurations.